Shipping Policy

We ship Australia-wide using trusted courier services. Orders are typically dispatched within 1–3 business days of order confirmation. Shipping fees are calculated at checkout based on order weight and delivery location.

If your order arrives damaged, please contact us promptly and provide photos. We will investigate and provide a replacement or refund in accordance with Australian Consumer Law.

In cases where a return is confirmed due to product fault, ASMOKE will cover the cost of return freight. If the item is returned but found not to be faulty, the return freight may be deducted from any refund issued.

Please feel free to contact us for any questions or assistance.