ORDERS & PAYMENTS
How to Place an Order
Simply browse the product categories that interest you. Once you've located an item to order, click on the "Add to Cart " button. You'll immediately be taken to the "View Cart" screen where you can verify the item you have selected, remove the item or adjust quantities. From the view cart screen you can either continue shopping and select additional items or checkout.
If you have any questions concerning the checkout process feel free to contact us.
We accept Visa, MasterCard, American Express, and Discover credit cards. During checkout you'll be asked to enter your billing, shipping and credit card information. When you've finished entering this information, simply press the "Submit Order!" button.
We accept the following:
Note: all charges will be listed as KE PELLET GRILL PTY LTD on your credit card statement.
Your credit card will be charged for the Order Total amount at time of shipping.
All pricing and shopping cart Subtotals, Taxes, and Grand Totals are in USD (United States Dollars).
Your credit card will be authorized in real-time using PayPal® Payment Services technology (usually takes less than 60 sec.). If the authorization is successful you will be presented with an order receipt and an e-mail copy of your order.
Canceling or Changing an Order
You can make changes to your order anytime during the checkout process prior to submitting the order. Once you have submitted the order you cannot make any changes through the website. If you have submitted the order in error or need to make a change please contact customer support so we can assist you. Have your order invoice handy so we can more efficiently help you.
Visit our contact us page for more information on how best to get in touch with us.
Shipping Rates & Policies
All orders will be shipped by Allied standard ground, unless specified otherwise. Oversized or overweight orders may be shipped using a different freight carrier and may require scheduling for delivery. For those orders we recommend you call us directly for a shipping quote. Presently, we do not offer international shipping to unsupported countries and are unable to drop ship to P.O. Boxes, APO, FPO or other Military Addresses. We require all "ship-to addresses" to be valid street addresses.
After we receive your order please allow up to 3 to 4 days for processing. Processing is the stage where your order is physically put together and packaged for delivery. After processing is complete, your order will be shipped to the ship-to address you supplied during checkout. When your order ships we will notify you via e-mail and provide you with a tracking number.
Shipping & handling rates vary and are based on real-time quotes received directly from Allied. These rates will be calculated and displayed after the shipping address is entered during the checkout process.
All sales subject to KE PELLET GRILL PTY LTD General Terms and Conditions of Sale found here and include but are not limited to the following: FOB Origin (freight prepaid where applicable); Title and risk of loss transfer to the Buyer upon delivery to the carrier; No goods sold on consignment. No merchandise may be returned without prior authorization and returns may be subject to a restocking fee. Contact Customer Service for return authorization. Sales personnel are not authorized to make adjustments or alter terms of sale. No unauthorized discounts or offsets allowed. Customer agrees to pay a late fee of 1.5'% (18% annum) or the highest amount allowed by law for past due balances. Customer agrees to pay all cost of collection including attorney's fees, court costs and other collection expenses.
During checkout we verify your zip code in order to access taxes if required by your state. Please note this tax during the checkout process.
Future government legislation my require changes to when and how sales tax is calculated for a given online order. If and when new legislation comes into effect, our sales tax policy will change in order to comply with any new state or federal sales tax requirements.
Return Policy and Procedures
You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
Once you receive the return authorization information (which you must call in to obtain) you can return the product according to the instructions for a full refund less any restocking fees and shipping to and from.